AVENORMARKETS

Legal

Privacy Policy

Last updated October 29, 2026

What we collect, why we collect it, who we share it with and the choices you have.

1. Who we are and what this covers

This Privacy Policy explains how Avenor Markets ("Avenor", "we", "us") collects, uses, shares and protects personal information when you visit avenormarkets.com, use the Avenor trading application at app.avenormarkets.com, or contact us (together, the "Service"). Avenor is the controller of the personal information described here.

2. Information we collect

  • Account information: name, email address, phone number, country, address, date of birth and login credentials.
  • Identity verification: government ID images, a live selfie, proof of address and the verification result. This is collected by our identity verification provider on our behalf.
  • Payment and payout information: order details and payout details. Card numbers are handled by our payment providers; we do not store full card numbers.
  • Trading activity: orders, fills, positions, balances, rule checks and payout history in your simulated accounts.
  • Device and usage information: IP address, browser and device type, approximate location derived from the IP address, log data and the pages and features you use. We use this for security, fraud prevention, eligibility checks and market data reporting.
  • Communications: messages you send to support and your preferences.

3. How we use it

  • To create and run your accounts and provide the Service, including evaluations, funded accounts and payouts.
  • To verify your identity and eligibility, enforce the Trading Rules and prevent fraud, abuse, multiple accounts and sanctions violations.
  • To process payments, refunds and payouts.
  • To meet our obligations to exchanges and market data providers, such as reporting the number of users who access their data.
  • To communicate with you about your account, the Service and changes to our terms, and, where you agree, about offers.
  • To keep the Service secure, fix problems and improve it.
  • To comply with law and respond to lawful requests, and to establish or defend legal claims.

Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interests in running a secure and fair service, compliance with legal obligations, and your consent where we ask for it.

4. How we share it

We do not sell your personal information. We share it only with:

  • Service providers who act for us: hosting, identity verification, payment processing, payout processing, email and customer support tools. They may use it only to provide services to us.
  • Exchanges and market data providers, where their licences require us to report or verify the users who access their data.
  • Authorities and advisers, when required by law, to protect rights and safety, to prevent fraud, or with our professional advisers under confidentiality.
  • A successor, if Avenor is involved in a merger, acquisition or sale of assets, subject to this Policy.

5. Cookies

This website does not use advertising or analytics cookies. The trading application uses cookies that are strictly necessary to sign you in, keep your session secure and remember your settings. If we ever add analytics or advertising cookies, we will update this Policy and ask for consent where the law requires.

6. How long we keep it

We keep personal information for as long as your account is open and afterwards for as long as needed to meet legal, tax, accounting, anti-fraud and regulatory obligations and to resolve disputes. Identity verification records and payout records may be kept for several years after your account closes where the law or our obligations require it. When information is no longer needed, we delete or anonymise it.

7. Security

We use technical and organisational measures to protect personal information, including encryption in transit, access controls and monitoring. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect unauthorised access.

8. International transfers

We are based in the United States and our service providers may process information in the United States and other countries. Where the law requires, we use appropriate safeguards, such as standard contractual clauses, for transfers out of your country.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to complain to a data protection authority. Residents of some U.S. states have similar rights, including the right to know what we collect and to request deletion, and we will not discriminate against you for using them. To make a request, email support@avenormarkets.com from the address on your account. We may need to verify your identity, and we may keep information that the law requires us to keep.

10. Children

The Service is only for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

11. Changes

We may update this Policy. The date at the top shows the latest version, and we will give notice of material changes on the site or by email.

12. Contact

Questions about privacy: support@avenormarkets.com. Legal notices: legal@avenormarkets.com.